Order in advance to avoid disappointment!
On occasion it may be necessary to substitute some or all of the flowers, wrappers, soft toys and etc, used in your arrangement or bouquet.
This may be due to a number of factors that are not possible to predict, like local flower or colour availability.
Seasonal availability can also mean some flower types may vary from those displayed in some of the images on our website.
If a substitution is required we will make every effort to contact you and inform you before delivery. However, in the course of arranging delivery, this may not always be possible and we may go ahead with the substitution without notifying you in order to prevent delays.
In the case of a substitution we guarantee to always substitute flowers of equal or higher value, When substitution is necessary, we will ensure that the 'look and feel' of the arrangement will be maintained, paying special attention to overall shape, size, style and colour combination.
We guarantee satisfaction with every online flower order. If there are any issues with your flowers, or if you have any problems with the delivery, please contact us ASAP. We take all enquiries very seriously.
Modes of Ordering
We accept orders via website, email, phone and fax.
*Please note that there will be some lag time if ordering via fax*
If you wish to customise a flower arrangement or bouquet. Please contact us. You may wish to attach a picture showing similar arrangement/bouquet.
Please indicate your special instructions in the comments box, upon checking out.